If you don’t see your reservation confirmation or pre-arrival verification email, please try the steps below:
- Check your spam or junk folder
(This is especially common with Gmail, Outlook, or Yahoo.) - Search your inbox for “The Sunset” or our booking partner.
- Confirm the email address used at the time of booking.
- Allow a few minutes after booking — delivery can occasionally be delayed.
Your reservation details and pre-arrival verification are accessed only through the secure link in your confirmation email. At this time, we do not offer a separate guest portal.
If you’re still unable to locate your email, please contact our team and we’ll be happy to resend it.
You can also return to the homepage of The Sunset, your downtown Vancouver hotel, for additional help and stay information.
Please review all emails carefully before arrival, as they contain everything you’ll need for a smooth stay at our hotel in downtown Vancouver.
