Pre-arrival verification is completed online before your stay and usually takes just a few minutes. It ensures you can access your room smoothly and without delays when you arrive.
Step 1: Find your reservation confirmation email
After booking, you’ll receive a reservation confirmation email with a secure link.
This email is important — it’s where you:
- Manage your reservation
- Complete pre-arrival verification
- Receive check-in and arrival details
If you can’t find your email, visit Didn’t get your email? for help.
Step 2: Open the “Go to Booking” link
Click the secure link in your confirmation email to begin the verification process.
This link will guide you through the steps required for your specific stay. The information requested may vary depending on room type, length of stay, or local requirements.
Step 3: Complete the requested information
You may be asked to:
- Confirm basic personal details
- Verify your email address and phone number
- Add a credit card for incidentals
- Upload a government-issued photo ID
- Complete a brief face verification
Not every stay requires every step. Most guests finish in just a few minutes.
Step 4: Watch for follow-up emails before arrival
Once verification is complete, you may receive additional emails with:
- Check-in timing
- Arrival instructions
- Room access details
Please review all emails carefully before arrival, as they contain everything you’ll need for a smooth stay at our hotel in downtown Vancouver.
FAQs
Do I need to complete pre-arrival verification before arriving?
Yes. Pre-arrival verification is required to access your room and complete check-in.
Is there a guest portal where I can log in later?
No. Reservations and verification are managed only through the secure link in your confirmation email.
What if I didn’t receive my verification email?
First, check your spam or junk folder. If you still can’t find it, visit Didn’t get your email? or contact our team and we’ll resend it.
Is my information secure?
Yes. All verification steps are completed through a secure system and used only for reservation, access, and regulatory purposes.
