Anas A We do not offer traditional cable television in our rooms. Instead, every room is equipped with a Roku TV and HDMI access, so you can easily watch what you want using your own streaming services or personal devices. What you can watch Using your own device Each room includes HDMI access, making it easy to … Read more
Roku TV is a smart TV with built-in streaming apps, so there’s no separate device to plug in. You can either sign in directly on the TV or cast from your personal device, depending on your preference. Option 1: Watch directly on the Roku TV (recommended) Tip: Don’t forget to sign out of your accounts … Read more
Parking at The Sunset We offer secure on-site parking for guests staying at our downtown Vancouver hotel, with two options depending on your vehicle size and preference. Parking spaces are unassigned and available on a first-come, first-served basis. Parking rate: $25 per night (plus tax)Important: Gate access activates only after payment is complete, so please … Read more
We don’t offer automatic daily housekeeping—but we’re happy to arrange on-demand cleaning whenever you’d like, for a small fee. This approach allows us to keep room rates accessible while supporting a quieter, more environmentally mindful stay. If you’d like your space refreshed during your visit, just let us know—we’ll take care of it. Everyday essentials … Read more
The Sunset uses secure, keyless entry—no physical keys, no front desk lines. Everything you need to access your room is sent digitally before arrival. Step 1: Complete pre-arrival verification Before we can send your access details, all guests must complete our pre-arrival verification. This helps us keep the building secure and ensures a smooth, contact-free … Read more
Plans change—we get it. Here’s how to update your reservation at The Sunset. If you booked directly with us Before arrival (pre-stay): You can cancel, shorten, or extend your stay using the link in your reservation confirmation email. 👉 See Manage Your Reservation for help finding that link. After arrival (during your stay): Please contact … Read more
Arriving early or heading out later in the day? We offer complimentary luggage lockers for registered guests, so you can explore Vancouver without dragging your bags along. How luggage storage works at The Sunset Our luggage lockers are provided as a convenience for registered guests only. By using them, you agree to the following guidelines: … Read more
Check-in at The Sunset begins at 4:00 PM and check-out is 11:00 AM. Early check-in and late check-out may be available depending on occupancy and housekeeping schedules. How it works Availability and pricing vary based on date and time, and approval depends on our occupancy and cleaning schedule. Important to know What if early or … Read more
What is pre-arrival verification? Pre-arrival verification is a simple online step completed before your stay that allows for smooth, secure, and contactless access to your room. After booking, you’ll receive a reservation confirmation email with a secure link. That link is where your reservation is managed and where pre-arrival verification happens. (Please note: we do … Read more
Pre-arrival verification is completed online before your stay and usually takes just a few minutes. It ensures you can access your room smoothly and without delays when you arrive. Step 1: Find your reservation confirmation email After booking, you’ll receive a reservation confirmation email with a secure link. This email is important — it’s where … Read more
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